Job Summary: The Therapeutic Specialist is the primary contact for residents who are elderly or have mental and physical health issues that prevent them from working a program at WFDC. As a primary case manager, the Therapeutic Specialist is to provide case management, daily activities, and basic social services to each resident in the program. The Therapeutic Specialist will assist each resident in gaining the necessary stability to participate in one of the on-site programs or to be permanently housed off-site.
1. Consult and supervise residents within assigned case load daily to conduct assessments and monitor progress aiding in the development and implementation of individual case plans. (Record detailed documentation for the file immediately after closure of the session.)
- Supervise all residents participating in this program and facilitate daily programming while on duty.
- Facilitate crisis interventions and conflict resolution for residents using Biblical principles to minister to their needs.
- Oversee that the resident’s regular appointments to address mental and physical health care needs are met.
- Assist residents in coordinating services and securing mainstream benefits such as TANF, Unemployment, SOAR (SSDI/SSI), VA, Medicaid/Medicare, TDSHS, WIC, Attorney General’s Office/Child Support, Legal Services, Shelter and Gold Card referrals to include reviewing applications, faxing documents and follow-up phone calls on residents’ behalf. (will assist all residents with enrolling in public housing and securing Coordinated Access assessments).
- Provide in-house trainings and classes, (group and one-on-one) to the residents at the WFDC as assigned.
- Provide client Residency letters, UA’s, room/dorm inspections.
- Provide transportation for residents to outside appointments and activities.
- Participate in regular staffing meetings with counselors as assigned.
- Refer clients with specific needs to the appropriate counselor.
- Attend regular Case Management meetings and other meetings.
- Enforce rules, policies and procedures as appropriate.
- Screen clients for drugs and alcohol and provide interventions as needed.
- Make a record of weekly and bi-weekly room inspections.
- Random file reviews.
- Make log entries for continuity of support services.
- Participate in trainings as assigned.
- Assume the responsibility of all residents by promptly responding to any unsafe situations.
Other Job Responsibilities:
- Participate in Ministry and prayer activities, as appropriate.
- Assist Manager of Intake and Counseling Services with special projects.
- Other duties as assigned.
Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services-related field (social work, counseling, psychology, sociology, theology, religion, etc.) with 3 years of related work experience or an equivalent combination of education and experience. Master’s degree in Social Work, Counseling, Rehabilitation preferred. 3 years working experience in field of Social Science as a Case Manager or Rehabilitation Specialist. Experience with drug rehabilitation, drug counseling and/or biblical counseling preferred. Valid Texas Driver’s License with acceptable driving record and current liability insurance. Ability to drive a 15-passenger van.
Good reading, writing, time management and ability to multitask. Good judgment in dealing with confidential client and donor matters and setting priorities. Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention. Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope.
Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.