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Posted On: 08/24/2017

Intake Coordinator – WFDC

Houston, TX, US  

Job Summary: Coordinate the intake and referral process by referring clients to TLC, including identifying, screening and interviewing potential candidates for the program. Coordinate and assist new residents with the move-in process. Assist in coordination of residents’ program by interacting with residents, staff and other social services agencies and volunteer groups for the purpose of guiding residents into self-sufficient independent lifestyles.


Job Responsibilities:

  1. Schedule and coordinate all aspects of the intake and referral process as it relates to identifying appropriate candidates for interviews and residents move-ins: including screening, setting appointments, interviewing applicants, notifying applicants of their status, assigning rooms/apartments to residents, assigning case managers to residents and notifying staff of move-ins. Logging all the pertinent information in the service point.
  2. Assess life management needs of each resident and assists in development of the Master Action Plan to help meet the unique needs of the client.
  3. Provide a weekly updated roster to staff and attend weekly staffing and new direction to discuss and monitor each client’s progress.
  4. Coordinate and implement quarterly banquets.
  5. Periodically serve outside the office to do intake at other service providers to facilitate a positive relationship with other organizations.
  6. Document client’s contact and other pertinent information in service point.
  7. Develop and maintain a strong professional network with other community social service providers.
  8. Assist in coordinating and implementing life management classes such as parenting, personal hygiene and appearance, mental health issues and management of money, time and resources.
  9. Maintain a current knowledge of life management issues and related topics through continuing education.

Other Job Responsibilities:

  1. Participate in Ministry and prayer activities, as appropriate.
  2. Other duties as assigned.


Education: Bachelor Degree in Sociology, Psychology or related field. Current license and certification in social work, psychology, counseling or related fields preferred.

Skills & Experience: Minimum 2 years’ experience in direct provision of social services. A good understanding of intake procedures for transitional living programs is required. Ability to meet program schedules, goals and objectives. Good organization and follow-up skills. Service–oriented attitude and tenacity to meet commitments. Microsoft Word, Outlook experience required.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Requisition ID1144

“We are currently updating our online application process. In the meantime, please submit your resumes to along with the specific job title(s) from the listing of all open positions at Star of Hope Mission, in which you have an interest and we will contact you as soon as possible.”