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Posted On: 05/20/2016

Intake & Assessment Worker/Bilingual – Women & Family Emergency Center

Houston, TX, US  

Job Summary: The Intake and Assessment worker Bilingual interviews and assess families and individuals in need of shelter services. Gather all pertinent information necessary to develop action plans which will help assist staff of the W/F Shelter in helping those who are in need to recover from homelessness.


Job Responsibilities:

  1. Intake and Assessment Worker Bilingual interviews and assess the needs of all families and single women seeking services at Star of Hope.
  2. Perform crisis interventions and counseling as necessary.
  3. Complete and account for all guest applications, intake forms and other documentation, recording all information into the HMIS Database with accuracy and timeliness.
  4. Collaborate with the Family Service Workers and other Family Services staff to develop Family Recovery Plans of Action which can lead families and individuals toward their transition out of homelessness.

Other Job Responsibilities:

  1. Convey appropriate kindness and compassion for every guest entering the facility and participating as a guest of Star of Hope treating each guest with dignity and respect.
  2. Provide reports and follow-up information as directed by Manager of Family Services.
  3. Convene regularly with Manager of Family Services and Family Services staff to maintain communication and ensure the successful completion of services for all guests of Star of Hope.
  4. Participate in staffing meetings to provide information and support in the therapeutic discussion of guest’s needs and requirements.
  5. Support a safe and secure environment for all guests, staff, donors, and volunteers entering or staying within the Star of Hope – SAFETY FIRST.
  6. Work safely and report all unsafe conditions and behaviors immediately to Manager of Family Services (or delegate).
  7. Other duties as assigned.


Education: BA/BS in social services-related field (psychology, sociology, theology, religion, etc.)

Skills & Experience: Bilingual (Spanish/English) is required. Extensive knowledge of interviewing skills is desired. Experience in working with homeless population preferred. Knowledge of and experience with substance abuse issues, mental health conditions and homelessness preferred. Strong knowledge in all Microsoft Office applications (Word, Outlook, Power Point, and Excel) required.

Requisition ID1150

“We are currently updating our online application process. In the meantime, please submit your resumes to along with the specific job title(s) from the listing of all open positions at Star of Hope Mission, in which you have an interest and we will contact you as soon as possible.”