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Posted On: 11/14/2017

Client Case Manager – WFDC

Houston, TX, US  

Job Summary: The Case Manager is the primary care giver for the residents assigned to a caseload and supervises all residents while on duty. As a primary caregiver, a Case Manager is responsible for the direct intervention in the lives of assigned residents for the duration of their stay at WFDC. The purpose of the Case Manager is to ensure each resident is following a program that will assist in the transition from homelessness to self-sufficiency, to maintain order in the facility and to keep accurate records on each resident.

Job Responsibilities:

  1. Conduct assessment through one-on-one interview as it relates to identifying appropriate programming for residents. Log all the pertinent information in the Case Worthy system.
  2. Consult with residents’ one-on-one on a weekly basis on their progress and make detailed documentation for the file immediately after closure of the session.
  3. Maintain accurate records on each resident on a reduced caseload: the size to be determined by the Manager of Resident Services. This will consist of preparing a Master Action Plan on each resident on his/her caseload after consulting with residents and counselors. Master Action Plans must have verifiable long-term objectives and strategies for their attainment. This will also consist of preparing a Monthly Action Plan, which will identify short-term objectives and strategies that will compliment the Master Action Plan.
  4. SOARS certified in efforts to conduct one-on-one assessments and completion of application process for SSI/SSDI services. Assist all residents with social services to include: letter of residency, state identification, driver’s license, social security card, food stamps, WIC, TANF, Attorney General, etc.
  5. Participate in regular staffing meetings with counselors as assigned.
  6. Refer residents with specific needs to the appropriate counselor.
  7. Attend regular Case Management meetings and other meetings.
  8. Enforce rules, policies and procedures as appropriate.
  9. Screen residents for substance abuse, both random and for cause.
  10. Make a record of weekly and bi-weekly room inspections.
  11. Random file reviews.
  12. Make log entries for continuity of support services.
  13. Review and sign resident’s probation evaluation forms and residents weekend passes.
  14. Participate in trainings as assigned.
  15. Assume the responsibility of all residents by promptly responding to any unsafe situations.

Other Job Responsibilities:

  1. Participate in Ministry and prayer activities, as appropriate.
  2. Other duties as assigned by the Manager of Client Services.


Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services-related field (psychology, sociology, theology, religion, etc.) with 6 months but less than 1 year of related work experience or an equivalent combination of education and experience. Valid Texas Driver’s License with acceptable driving record and current liability insurance. Ability to drive a 15-passenger van.

Good reading, writing, time management and ability to multitask. Good judgment in dealing with confidential client information and setting priorities. Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention. Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Requisition ID1044

 “We are currently updating our online application process. In the meantime, please submit your resumes to along with the specific job title(s) from the listing of all open positions at Star of Hope Mission, in which you have an interest and we will contact you as soon as possible.”