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Posted On: 03/30/2017

Client Case Manager I {New Haven} – Extended Services

Houston, TX, US  

Job Summary:  The Case Manager I is the primary care giver for the clients assigned to a caseload. Case Manager is also responsible to meet the needs of all clients while on duty.  As a primary caregiver, a Case Manager is responsible for the direct intervention in the lives of assigned clients which includes, monitoring, counseling, coaching, teaching and helping clients become self-sufficient.

  Job Responsibilities:
  1. Consult with client on a weekly (more often as necessary) basis to establish goals, update progress, and discuss needs.  Document all client interaction at the close of each case management session.
  2. Action plans and goals should be discussed with clients and goals should be entered into the HMIS system for accountability.
  3. Ensure accurate entry of all services provided, counseling notes, and other relevant data into the HMIS Database within 48 hours of the client interaction, and before the last day of the month to ensure reporting accuracy.
  4. Participate in regular staffing meetings with other program staff.
  5. Refer clients with specific needs to the appropriate counselor or program.
  6. Enforce program guidelines and core values among all clients.
  7. Screen clients for drug and alcohol use to establish a baseline and accountability for sobriety.
  8. Conduct monthly Apartment inspections for the clients on the case load and record results in HMIS/Client Track.
  9. Participate in trainings as assigned.
  10. Plan and participate in client activities, and transport clients as needed.
Other Job Responsibilities:
  1. Participate in Ministry and prayer activities, as appropriate.
  2. Other duties as assigned.


Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services-related field (psychology, sociology, theology, religion, etc.) with 6 months but less than 1 year of related work experience or an equivalent combination of education and experience. Valid Texas Driver’s License with acceptable driving record and current liability insurance.Ability to drive a 15 passenger van.

Good reading, writing, time management and ability to multitask.  Good judgment in dealing with confidential client and donor matters and setting priorities.  Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention.  Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Requisition ID1178

 “We are currently updating our online application process. In the meantime, please submit your resumes to along with the specific job title(s) from the listing of all open positions at Star of Hope Mission, in which you have an interest and we will contact you as soon as possible.”