Job Summary: The Case Manager Assistant supervises all residents while on duty. The purpose of the Case Manager Assistant is to ensure each resident is following a program that will assist in the transition from homelessness to self-sufficiency and to maintain order in the facility while ensuring all basic needs have been met.
- Assist residents in coordinating outside services: SOAR (SSI/SSDI) referrals to include review application, faxing documents, follow-up phone calls on residents’ behalf, TDSHS, WIC, Attorney General’s Office/Child Support, Legal Services, Shelter, etc. Housing (will assist all residents with enrolling in public housing).
- Provide in-house trainings and classes, (group and one-on-one) to the residents at TLC (parenting, clean up classes, newcomers sessions). Verify information with clients, assist all new move-ins, distribute care packages and orient new clients to facility upon arrival. Distribute cleaning supplies including teaching housekeeping skills to New Hope, Personal Development students and those clients needing further assistance.
- Client Residency letters, UA’s, lock outs, room inspections (min 1 per week).
- Transportation, USDA back-up, clothing room
- Support Manager of Client Services during the monthly Community Meeting to include making copies, sign-in sheet.
- Execute, assist, and participate in all client activities (i.e., movie night, cookie night, campus events).
- Participate in New Direction meeting on client behalf.
- Refer clients with specific needs to the appropriate counselor.
- Participate in trainings as assigned.
- Assume the responsibility of all clients by promptly responding to any unsafe situations.
- Record significant events, incident reports, 911 calls and other appropriate memos or information forms.
Other Job Responsibilities:
- Other duties as assigned.
Education: At least 2 years of college in social service or related field required.
Skills & Experience: 1 or more years working experience in the field of Social Service. Good computer skills and knowledge of Microsoft Windows, Microsoft Word and Excel.
Good reading, writing, time management and ability to multitask. Good judgment in dealing with confidential client information and setting priorities. Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention. Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope.
Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.