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Posted On: 06/2/2017

Housing Specialist – Extended Services

Houston, TX, US  

Job Summary: The Housing Specialist’s primary responsibility to ensure program participants remain stably housed. Ensuring a smooth transition from homelessness to permanent supportive housing, and then to permanent housing upon exiting the program.


Job Responsibilities:

  1. Maintain accurate client data in HMIS system to ensure Housing component is accurate and all services are entered timely and accurately.
  2. Submit check requests for food cards, incentive items, activities/outings, and other supplies as needed each month.
  3. Work with volunteers and other community agencies/partners to provide and schedule classes and training sessions in living skills, nutrition, housekeeping, money management, and other areas of interest and need.
  4. Lead monthly Community Meetings to keep clients informed and updated and promote and cohesive community attitude.
  5. Responsible for the initiation of “client incentives”; i.e. apartment of the month, Haven Bingo, door prizes for community meetings, etc. to promote client involvement and success in the program.
  6. Lead/Facilitate a client community group which will plan, organize and implement activities (including breakfasts), outings, and other special events for the New Haven clients
  7. Assist program participants in applying for mainstream benefits and work to ensure a sustainable income for all during the program enrollment period.
  8. Facilitate the creation and distribution of a monthly calendar and newsletter for the program.
  9. Participate in client interview process if/when there is a need for another staff member.
  10. Responsible to conduct monthly (or more often as needed) Apartment inspections for cleanliness, safety, and program compliance.
  11. Encourage community atmosphere by recognizing client birthdays, anniversaries, and special events and send cards and notes to mark the occasion. May also incorporate volunteers to assist with this process (notes of encouragement, cards, and letters).
  12. Attend scheduled client staffing meetings and provide necessary input as to client needs, behaviors, and goal achievement.
  13. May be asked to transport clients to/from appointments and other outings.
  14. Assists Supervisor in completing monthly reports and ensuring reporting accuracy.

Other Job Responsibilities:

  1. Facilitate classes as needed.
  2. Other duties as assigned.


Education: Minimum of two years of business school or 3 years of work equivalent.

Skills & Experience: Detail-oriented. Computer literate. Ability to utilize a variety of computer software applications. Must be able to type 50 WPM Valid Texas Driver’s License, with acceptable driving record and current liability insurance. Previous knowledge or understanding of apartment leasing and fair housing laws helpful.

Equipment Used: Telephone, computer, copier as well as other general office equipment.

Work Environment: A low-income apartment community within the city limits of Houston, TX. Shared office space with appropriate office equipment. Professional dress is expected and required. Jeans with no holes/fraying may only be worn on Fridays and only as long as a Star of Hope shirt (T-shirt, polo-style or sweat shirt) is worn. Work Schedule may be subject to change to meet the business needs of the mission.

Relations with Others: This position has frequent contact with clients, staff, volunteers and staff and residents of the housing partner(s).

Physical Requirements: Ability to move freely up stairs, bend and stoop throughout Star of Hope facilities. Some carrying and lifting is required (up to 30 pounds). Possible long periods of sitting or standing.

Mental Requirements: Positive mental attitude along with flexibility and sound judgment. Social skills necessary to communicate well. Ability to meet deadlines under pressure. Strong organizational skills. Ability to work well independently as well as with others.

Other: Able to support through word and action the Star of Hope “Christ-centered” Mission statement and the mission’s core values of integrity, excellence and commitment to life change.

Date Job Description Became Effective:04/01/2014

“We are currently updating our online application process. In the meantime, please submit your resumes to along with the specific job title(s) from the listing of all open positions at Star of Hope Mission, in which you have an interest and we will contact you as soon as possible.”