Job Summary: The Client Services Case Manager I is responsible for direct care for homeless men by providing counseling, assisting with goal setting, obtaining benefits, discipline, and case management. Also responsible to oversee the coordination of all related program and case management issues with the Manager of Client Services.
- Maintain working, up-to-date case files on each client in case load and communicate to Manager of Client Services all pertinent information concerning each program member on assigned case load.
- Provide responsible guidance in setting goals, assist with benefit applications, and assist each client in his work within the program.
- Provide direct care to each client assigned to caseload. Particularly the daily provision of personal hygiene products, medications, work assignments, progress reports, locker checks, drug test, referrals for GED classes and any other related personal issues that may arise.
- Teach program-related classes as assigned by Manager of Client Services.
- Monitor and record all client class work to ensure clients have met goals and expected outcomes of courses in preparation for program commencement.
- Assist clients in the program with effective conflict resolution, teaching and modeling conflict resolution skills.
- Assist other program staff in maintaining discipline and order within the program, including security in the facility. Must be alert to security issues related to locks, storage, computer equipment as well as other property, promptly documenting and notifying supervisor of any program policy violations.
- Answer phones at Central Station as needed.
Other Job Responsibilities:
- Participate in Ministry and prayer activities, as appropriate.
- Oversee meal times and complete roll call.
- Other duties as assigned.
Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services, psychology, theology, biblical counseling, Christian ministry or related field or an equivalent combination of education and experience. Experience with drug rehabilitation, drug counseling and/or biblical counseling is preferred. Valid Texas Driver’s License with acceptable driving record and current liability insurance.
Must be detail oriented, well-organized and able to update and maintain accurate client case files in a timely manner. Must have strong communication skills, both written and oral, and conflict resolution skills. Ability to speak in public and counsel individuals one-on-one. Proven problem solving ability and able to work in a team. Must be able to learn and retain information quickly in a fast paced environment. Must have good judgement in dealing with confidential Star of Hope matters and client information.
Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.